Privacy Policy

1. Overview

Pure Good Health Massage ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, who we share it with, and the choices you have. It applies to this website and to the contact, booking, and chat features embedded in it.

2. Information We Collect

We collect information you choose to provide:

• Contact form: your name, email address, phone number (if provided), preferred contact method, your message, and your communication consent choices.
• Booking: your name, contact details, the service you select, and your appointment date and time.
• Chat assistant: the messages you send in the chat, and any contact details you choose to share there.

Like most websites, our hosting and embedded services also receive standard technical information such as your IP address and browser type when pages and embedded content load.

Please do not submit detailed medical information through the website. Health information relevant to your massage is collected in person at your appointment.

3. How We Use Your Information

• To respond to your inquiries and messages.
• To schedule, confirm, and send reminders about your appointments.
• To follow up with you about your inquiry or booking using your preferred contact method, where you have consented to be contacted.
• To operate, secure, and improve the website and our services.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Service Providers and Embedded Content

Our contact form, booking calendar, and AI chat assistant are provided by BallerWorks (ballerpass.com), which processes submissions on our behalf and stores them in our customer relationship management system. Responses to your inquiries may be prepared with the assistance of AI tools operating on our behalf; the chat assistant on this site is an AI assistant and identifies itself as such.

This site also loads fonts from Google Fonts, which means Google receives standard technical data (such as your IP address) when the site loads.

We share personal information only with service providers like these, who are permitted to use it solely to provide services to us, and where required by law.

5. Cookies and Similar Technologies

This website does not set advertising or analytics cookies of its own. Embedded third-party content — the BallerWorks contact form, booking calendar, and chat assistant — may set cookies or use similar technologies needed for those features to function (for example, to keep a form or chat session working). You can control or delete cookies through your browser settings; blocking them may prevent the embedded features from working.

6. Communications and Opt-Out

If you consent to be contacted, we will use your preferred contact method (such as email, phone, or text). You can opt out of further messages at any time by replying to tell us, using any unsubscribe option provided, or contacting us through the contact form. Message and data rates may apply to text messages.

7. Data Retention and Security

We keep personal information only as long as needed for the purposes above — for example, to maintain your appointment history and respond to you — and as required by law. Our service providers use industry-standard safeguards; no method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

8. Your Privacy Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us through the contact form. We will honor valid requests as required by applicable law, including California law, and we will not discriminate against you for exercising your privacy rights.

9. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Changes and Contact

We may update this policy from time to time; the current version will always be posted on this page with its effective date. Questions about this policy or your information can be sent through the contact form on our website.